Refund Policy

Refund Policy

Effective Date: 01.02.2018

At MeltedSmile Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase or encounter an issue, we are here to assist. Please review our refund policy below, in line with European Union (EU) consumer protection laws.

1. Refund Eligibility

1.1 Damaged or Defective Products

  • If your product arrives damaged or defective, you are eligible for a full refund or replacement.
  • To qualify, please notify us within 30 days of receiving the product and provide:
    • Your order number.
    • Photos or videos clearly showing the damage or defect.

1.2 Incorrect Product Received

  • If you receive an incorrect item, we will issue a full refund or send the correct product at no extra cost.

1.3 Change of Mind (Cooling-Off Period)

  • As per the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving the product without providing a reason.
  • To be eligible:
    • The product must be unused and in its original packaging.
    • You are responsible for the return shipping costs.

1.4 Non-Refundable Items
Refunds will not be issued for:

  • Products reported beyond the 30-day window (unless defective or covered by warranty).
  • Items that show signs of use or are returned without original packaging.
  • Digital products, gift cards, or final sale items.

2. Refund Process

2.1 Initiating a Refund

  • To request a refund, contact us at flamearomadiffuser33@gmail.com with your order number and details of the issue.
  • If applicable, include supporting evidence such as photos or videos.

2.2 Return Authorization

  • Once approved, we will provide you with return instructions.
  • Returns must be shipped within 30 days of receiving authorization.

2.3 Inspection and Approval

  • Upon receiving your return, we will inspect the product. If approved, a refund will be issued.

3. Refund Timeline

3.1 Refund Method
Refunds will be issued to the original payment method used for the purchase.

3.2 Processing Time

  • Refunds are typically processed within 5–7 business days after we receive and inspect the returned product.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Return Shipping Costs

4.1 Damaged, Defective, or Incorrect Products

  • For eligible claims, MeltedSmile Store will cover return shipping costs.

4.2 Change of Mind Returns

  • Customers are responsible for return shipping costs under the cooling-off period.

5. Contact Us

If you have any questions or need assistance with a refund, please contact us:
Email: flamearomadiffuser33@gmail.com